Effective Date: 20th September 2023
This Privacy Policy outlines the types of personal information we collect, how we use and disclose that information, and your rights concerning your personal data. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Who We Are
Kendra Dunchue, trading as The Sensate Space, ("we," "our," or "us") is committed to protecting the privacy of individuals who interact with us through our website, products, and services. Our website address is: https://thesensatespace.com
2. Information We Collect and Store
We may collect and store the following types of personal information: name, email, billing address, credit card details (processed through a secure third-party eCommerce platform 'WooCommerce'), IP address and geographic location (collected automatically), comments and messages on the website or social media platforms. This will be henceforth referred to as ‘personal information’ for the purposes of this privacy policy.
3. Why We Collect Personal Information
We collect personal information for the following purposes:
- Mailing List: We use your name and email address to provide you with updates, newsletters, and promotional information related to our products and services if you have subscribed to our mailing list.
- Purchases/Support: We use your name and email address to assist you with your purchases and provide customer support. Your billing details will be processed through a secure third-party eCommerce platform. We do not store credit card information.
- Data may be automatically collected about how you use and interact with the website for analytics purposes: This helps us to ensure our services are best designed to meet customer needs.
- Visitor comments may be checked through an automated spam detection service.
4. Use and Disclosure of Personal Information
We will not share your personal information with third parties for any purpose unless there is a legal requirement to do so, with the exception of our eCommerce platform (WooCommerce) and our mailing list service (‘MailerLite’) used to collect this data. Their privacy policy is available here: https://www.mailerlite.com/legal/privacy-policy and https://www.mailerlite.com/gdpr-compliance
We will not sell your personal data.
5. Cookies
We may use cookies on our website. Cookies are small text files that are stored on your device to help improve your browsing experience. Cookies allow us to analyse website traffic, personalise your user experience, and remember your preferences. You can choose to accept or decline cookies through your web browser settings. Please note that disabling cookies may affect the functionality of our website.
6. Access to Your Personal Information and Corrections
You have the right to access the personal information we hold about you and request corrections. To request access or make corrections, please email us at mail@thesensatespace.com.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
7. Lodging a Complaint
If you believe that your personal information has been mishandled, you can lodge a complaint by emailing us at mail@thesensatespace.com. You also have the right to contact the Office of the Australian Information Commissioner (OAIC).
8. Disclosure of Information Outside Australia
All data is securely stored within Australia, with the exception of the GDPR-compliant service providers: ‘MailerLite’ used to facilitate our mailing list (their privacy policy is available here: https://www.mailerlite.com/legal/privacy-policy and https://www.mailerlite.com/gdpr-compliance ) and our secure third-party eCommerce platform 'WooCommerce' (Their privacy policy is available here: https://automattic.com/privacy/).
9. Data Retention
We retain your personal information for an indefinite period as long as it is necessary for the purposes mentioned in Section 2. If you wish to have your information removed, please email us at mail@thesensatespace.com.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
10. Right to Withdraw Consent
You have the right to withdraw your consent for receiving emails from us at any time. To unsubscribe from our mailing list, click the "Unsubscribe" link in our emails or email us at mail@thesensatespace.com.
11. Data Breach
In the unanticipated event of a data breach you will be notified of this occurrence immediately via email.
12. Children’s Personal Information
Information will not be knowingly collected for individuals under 18 years of age. This information will be immediately destroyed if accidentally collected.
13. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
14. Contact Information
If you have any questions or concerns about our Privacy Policy, how we handle your personal information, or our use of cookies, please contact us at:
Data Protection Officer
Kendra Dunchue
mail@thesensatespace.com
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates. Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.
27/11/2023